Coronavirus (COVID-19) update

In light of the Government’s most recent announcement on Tuesday 23rd June, we are very sorry to say that our temporary closure to clients and guests will have to continue. We were hoping to be allowed to re-open on the 4th July alongside many other hospitality businesses however this is not the case and we will have to wait for the next review. We are unaware as to whether a date has been set for this review but will post full information as soon as we have it.

In the meantime, we are following all re-opening guidelines and will post full details of our efforts in the coming days. We will also then present our full accreditation for a safe and healthy re-opening.

If you would like to book a future Spa Break or Spa Day with us:

Please do not be concerned about making a booking and then having to cancel due to COVID-19 guidelines. During the current closure period we won’t be asking for any deposit or payment on new Spa Break or Spa Day bookings from 1st September 2020 through to Christmas 2020.

In early July (once we have more information) we will simply contact you to ask for a £100 deposit or other payment as usual. This will be refunded to you if your break does not go ahead due to COVID-19 restrictions.*

If you have a booking which is affected by our COVID-19 enforced closure:

If you have a booking with us during this closure period, please be reassured we will be in touch soon but we do ask for your patience and we really appreciate your understanding. You will have three options:

1. Simply get in touch and reschedule your stay to a future date.
2. If you cannot decide on a new date just yet, we are very happy will hold any deposit and give you 10% off your future stay.
3. If you do not feel able to re-book, we will refund your deposit/payment to you.

*There are some T&Cs and exceptions which you can view here.

Important News about Gift Vouchers:

All our Gift Vouchers are normally valid for 12 months from date of purchase however, due to the COVID-19 disruption, we’re happy to announce that ALL Gift Vouchers purchased this year will be valid until 31st December 2021.

If you have a Gift Voucher that it is about to expire, please don’t worry; we are automatically extending the validity of ALL Gift Vouchers until 31st December 2021

We will still be here to answer any queries and to arrange bookings for the future so please do get in touch. In the current circumstances, the quickest and most reliable way to get in touch is via our Contact Us page or by e-mail as above and we will get back you as soon as possible.

We hope you stay well, look after yourselves and each other and we look forward to seeing you soon.

Steve, Suzanne & all at The Lorrens.